Store Location

B/h GVMM Odhav Ring Road, 186,Abhi Shree Industrial Park, Circle Nava Odhav, Odhav, Ahmedabad, Ahmedabad, Gujarat, 382415

Contact

Helpline: +91-990-997-3331
E-mail: info@herlike.in

Open Hours

Monday – Saturday: 9:00am – 6:00pm
Sunday: Close

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

We strive to provide an accurate representation of our products in the pictures. While we make every effort to ensure a close match, minor variations may occur due to factors like screen settings and lighting conditions. For detailed information, please refer to the product descriptions on our website. If you ever receive an item that doesn't meet your expectations, our customer support team is ready to assist you at Customer Support Email : info@herlike.in or Phone Number : +91-990-997-3331.

Where can I view my sales receipt?

To view your sales receipt, please follow these steps:

  1. Check Your Email: Look in your email inbox for a confirmation message from the store where you made the purchase. The sales receipt is often attached to or included in this email.

  2. User Account on the Website: If you created an account on the website where you made the purchase, log in and check your order history or account settings. Many online retailers provide access to past receipts in the user account section.

  3. Check the Packaging: If you made an in-store purchase, the sales receipt might be included in the bag or attached to the item's packaging.

  4. Contact Customer Support: If you are unable to locate your receipt using the above methods, contact the customer support of the store where you made the purchase. They can assist you in retrieving a copy of your sales receipt.

  5. Credit Card or Bank Statement: Review your credit card or bank statement. The transaction details, including the purchase amount and the name of the store, will be listed. While this is not a detailed receipt, it serves as proof of purchase.

How can I return an item?

Returning an item through a website typically involves the following steps:

  1. Log into Your Account:

    • If you have an account on the website where you made the purchase, log in. Locate the order history or account settings section.
  2. Find Your Order:

    • Navigate to your order history or a section that displays your recent purchases.
  3. Initiate the Return:

    • Select the specific order containing the item you want to return.
    • Look for an option that says "Initiate Return" or similar. Click on it to start the return process.
  4. Follow Instructions:

    • The website will likely guide you through a series of steps. Provide information on the item you're returning and the reason for the return.
  5. Print a Return Label (if applicable):

    • Some websites provide a printable return label that you can affix to the package. If available, follow the instructions to print the label.
  6. Pack the Item:

    • Pack the item securely, preferably in its original packaging.
    • Include any accessories, tags, or documents that came with the item.
  7. Attach the Label (if applicable):

    • Affix the return label to the package if you printed one. Ensure that all required information is visible.
  8. Ship the Package:

    • Ship the package to the designated return address. Some websites may offer prepaid shipping labels, while others may require you to cover the return shipping costs.
  9. Track the Return:

    • Keep the tracking number from your shipment to monitor the return's progress.
  10. Check for Refund or Exchange:

    • Once the website receives the returned item and verifies its condition, they will process your refund or exchange, according to their policy.
Will you restock items indicated as “out of stock?”

I hope this message finds you well. I am a customer and have recently visited your website to explore your product offerings. I noticed that the item I am interested in, Product Name, is currently marked as "out of stock."

I wanted to inquire about the possibility of a restock for this particular item. Could you kindly provide information on whether you plan to restock Product Name in the near future? If so, is there an estimated timeline for when the item will become available again?

Your assistance in this matter is greatly appreciated, as it will help me plan my purchase accordingly. Thank you for your attention to this inquiry.

Where can I ship my order?

If you're inquiring about the shipping destination for your order, you can typically find this information in the following places:

  1. Order Confirmation Email:

    • Check the confirmation email you received after placing your order. It often includes details such as the shipping address.
  2. Account Information on the Website:

    • Log in to your account on the website where you made the purchase. Navigate to your order history or account settings, where you should find information about the shipping destination.
  3. During the Checkout Process:

    • If you are in the process of placing an order or have recently placed one, the checkout page typically displays the shipping address associated with your account.
  4. Shipping Confirmation Email:

    • Once your order is shipped, you will likely receive a shipping confirmation email that includes tracking information and the destination address.
  5. Contact Customer Support:

    • If you are unable to find the information through the above methods, reach out to the customer support team of the store or platform. They can provide you with details about the shipping address associated with your order.
INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS